We take into consideration the constant changes in
technology and formulate application architectures
designed to increase the portability of your application
to future platforms and toolkits.
We effectively handle the end-of-life management of
the applications that are migrated in a planned and
structured manner.
2. Support and Maintenance
Temple can provide for all levels of support and maintenance from handling initial service desk queries and correcting application errors through to preventative maintenance for both packaged and custom application systems. Well-defined service level agreements ensure that your mission critical applications get the 24*7 attention that they require to function effectively.
Temple methodologies ensure that you enjoy the benefits of sending work offshore. We work with a variety of engagement models, and recommend the one most suited to your specific needs.
- Maintenance: Temple handles functional
applications maintenance in a planned and structured
manner. You are given regular reports that inform
you about progress status and enable you to measure
the value added to your application by each customization
or application enhancement.
- Support: At Temple, enhance the
value of your applications by ensuring that you have
access to the functionality that you require to keep
pace with changing business requirements. We define
mutually acceptable service-level agreements for various
defect classifications, thus enabling a structured
approach to measuring our performance. We also significantly
reduce your rollout costs through planning releases
of the application.
a) Remote Database Administration
b) Remote Network Management
c) IT Help Desk Services
